We at HUMAN MADE Inc. aim to surprise and delight customers around the world through creative ideas and uncompromising manufacturing based on the concept of “The Future Is In The Past.”
We will always be grateful and respectful to our customers, and will strive to provide even higher levels of satisfaction by repaying customer trust and meeting expectations through our sincere service. That said, some of the demands and behavior of customers that go beyond what is considered acceptable include language and behavior that undermines the dignity of our employees, such as remarks that denigrate their character, acts of violence, and sexual harassment. We regard such behavior as a serious problem that leads to a deterioration of the workplace environment.
In order to respect the human rights of our employees, we will respond to such demands and behavior with sincerity while maintaining a firm and resolute attitude.
We encourage our employees to report and consult with their superiors in the event that they are subjected to any of these acts from a customer, and we will respond as an organization when an employee has made such a report.

1. Definition of customer harassment
We define customer harassment as follows, with reference to the guidelines of interagency councils including the Ministry of Health, Labour and Welfare, etc.

"A complaint or action from a customer, etc., in which, in light of the appropriateness of the content of the complaint or action, the means or manner for achieving the customer’s request goes beyond what is socially acceptable, and the working environment of the employee is harmed by such means or manner."

2. Acts that constitute customer harassment
We consider the following acts to constitute customer harassment, though this list is not exhaustive.

• ① Violence and intimidating behavior
  Violence, assault, extortion, threats, loud verbal abuse, intimidation, remarks that denigrate character, insults, discriminatory remarks, and sexual remarks and behavior
  
  
• ② Excessive or unreasonable demands
  Demanding apologies without valid reason (such as forcing someone to kneel); demanding excessive services, product exchanges, or monetary compensation; repeatedly requesting returns or exchanges without valid reason, demanding that specific employees be disciplined or fired
  
  
• ③ Persistent words and actions and restrictive acts
  Prolonged phone calls, lingering, persistent repetition of the same claims, behavior that interferes with our business operations
  
  
• ④ Invasion of privacy and attacks on individuals
  Taking photos and videos of our employees without permission, stalking, ambushing, identifying individuals, contacting or exposing individuals through social media, etc.
  
  
• ⑤ Slander and defamation on social media and the Internet
  Spreading misinformation, posting content that damages the credibility of our company and employees, unauthorized disclosure of audio and video recordings of our service
  

3. Our response to customer harassment
If we have confirmed acts that constitute customer harassment as outlined above, we will take the following steps to protect our employees.

• ① Refuse or discontinue service: Immediately stop providing service to the customer.


• ② Prohibition or restrictions on entry: Refuse the customer entry into our store and restrict the customer’s use of our services including our online store (account suspension, etc.).


• ③ Collaboration with external specialized organizations: If we deem the conduct of the customer to be malicious or suspect that the conduct constitutes a criminal act (intimidation, forcible obstruction of business, trespass, etc.), we will take strict measures including reporting to the police and pursuing legal action through lawyers.

4. Request to customers
In order to build a better relationship with the many customers who love CURRY UP and allow you to enjoy the brand for a long time, we ask for your understanding and cooperation with this policy. We are committed to fostering a great culture and future with our customers.